We use the trusted Royal Mail's logistic services to provide our customers with FREE delivery within the UK. 

The information provided below is for guidance purposes and may be subject to change. It is reliant upon the policies set by the Royal Mail or other logistics companies Pobjoy may use so as to provide our customers with the fastest and most reliable shipping services.

If you require special delivery arrangements or need your item urgently, please contact us before ordering. We will do our best to accomodate special requirements. Multiple items ordered within one checkout maybe sent separately or combined within one parcel and we will notify you accordingly when shipping.

Most items under £150 value are mailed in plain unbranded cushioned envelopes designed to fit through your letter box and therefore not requiring a signature of receipt.

Some items, regardless of value, are not suited for letter box delivery and are therefore sent in unbranded safely packaged cardboard mailing boxes.

Where your order includes tracking information this will be emailed or texted to you once the item/s has been despatched.

Certain items from our diamond and fine jewellery collections are specifically made to order or customised. In some cases, non-customised, standard items of a specific variant may be immediately available for shipping while another variant of the same design may not.

In the case of orders of standard items that for whatever reason cannot be immediately fulfilled, we will contact you soon after receipt of your order to advise you of the date by which we expect your item to be ready. We will not process your order nor capture payment until we have confirmed this with you. 

Items which are customised or made to order typically take approximately three working weeks to complete from when your order has been received by us.

If you would like to check the expected fulfilment date of a particular item before completing checkout, please contact us first and we will be right back to you.

Please do remember to check your email spam folder just in case! Or include a contact number so we can be sure to reach you. We take the security of your personal information and privacy extremely seriously and will not call you unless necessary.

Bespoke items of jewellery, including diamond engagement rings, typically involve a minimum of three weeks to complete from receipt by us of initial payment.

Factors including the procurement of your chosen precious gemstone, complex design detailing and hallmarking by the Sheffield Assay Office will determine the exact time to completion.

If you require your bespoke item more urgently, please advise us of this at the design stage and we will do what we can to accomodate your request.

In the case of all orders, expected lead times and delivery dates are given in good faith and orders for non-standard items cannot be cancelled. Please see our full Terms & Conditions of Sale.  

Richard Cunningham

Managing Director

It is very important that you do not wear or in anyway damage the item you wish to return to Pobjoy. We strongly advise you to handle the jewellery item extremely carefully and with clean hands or gloves when inspecting the item or trying it on, as we are unable to accept any item which is anything less than in as-new condition. All items are quality checked and photographed before dispatch. Certain items, including engraved, bespoke and customised products as well as earrings which have been worn, cannot be returned unless faulty when received by you.